FAQ QUESTIONS & ANSWERS

Magazine Questions:

1) Why haven’t I received my magazine?

A) If you are a new subscriber, it takes approximately eight to ten weeks to receive your first issue. For missing magazines, please contact our Customer Service Department at 609 689 1051 ext 301 or email us at membership@sculpture.org.

2) When do I get my first issue?

A) Your first issue of Sculpture Magazine will arrive approximately eight to ten weeks from the date your subscription was processed.

3) When does my subscription expire?

A) On your magazine label, your expiration date is available in the right hand corner. You will also receive a confirmation letter with your renewal date when you subscribe or renew your subscription.

4) I have renewed and I received a last issue notice with my magazine, why?

A) If you already renewed your subscription, you can disregard the last issue notice. The last issue form was sent out before we processed your renewal.

5) Why don’t I get the Insider in my magazine?

A) The Insider is available for ISC members only. It keeps our members up to date on ISC events and conferences, awards, fellowships, grants, competitions and residencies. If you want to join ISC as a member, you can click here for more information.

6) I would like to order a back issue of Sculpture Magazine. How do I do that?

A) You can click here to print a back issue order form and mail it with your payment to 14 Fairgrounds Road, Suite B, Hamilton, NJ 08619-3447 or fax it to 609 689 1061. To check for availability of back issues, please email membership@sculpture.org.

7) I am a subscriber but I am interested in becoming a member. How do I become an ISC member?

A) To upgrade to a member, you just have to contact our Customer Service Department at 609 689 1051 ext. 301 between 9am to 5pm (Eastern Time), Monday through Friday or email us at membership@sculpture.org.

Member Questions:

8) What is an ISC Member Number?

A) An ISC Member Number is a reference number used by our Customer Service Department to process all orders and expedite any queries by our members. You can find your member number on your magazine label. You will also be mailed an ISC Member Number in your confirmation letter.

9) I’ve lost my renewal form. How can I renew?

A) If you have misplaced your renewal form, you can click here to renew online or print out a renewal form and mail it with your payment to 14 Fairgrounds Road, Suite B, Hamilton, NJ 08619-3447 or fax it to 609 689 1061.

10) How long does it take to process my membership?

A) The process takes approximately two to three week to process and you will receive a letter confirming your membership with the International Sculpture Center.

11) I haven’t received confirmation of my membership. How do I find out if you received my payment?

A) You will receive a confirmation letter through the mail approximately two to three weeks after membership is processed. To confirm, you can contact the Customer Service Department at membership@sculpture.org.

12) What is my password?

A) A username and password is mailed out to you in your confirmation letter when you renew or join with ISC.

13) I have lost my password. How do I get a new one?

A) If you have lost your username and password, you can email us at membership@sculpture.org and we will send you the username and password.

14) The username and password does not work. What do I do?

A) The username and password is case sensitive so make sure you type it exactly the way we have it written. If it still does not work, you must close the browser and start again. Closing the browser will reset the system and you can try putting in the username and password again.

15) How do I get into the “members only area”?

A) You can access the “members only” section of the website by clicking on the Log in button on the top of our homepage. You will be prompted to enter your username and password after you make a selection.

16) Can I upgrade my membership, and how do I do that?

A) To upgrade your membership, you just have to contact our Customer Service Department at 609 689 1051 ext. 301 between 9am to 5pm (Eastern Time), Monday through Friday or email us at membership@sculpture.org.

17) I want to process my payment online. How do I do that and is it secure?

A) To process your membership online, you can click here and fill out the online form to join or renew with ISC. Your online payment is secure with VeriSign as our payment processor. Just look for their trusted VeriSign Secured Seal.

18) What do I have to do to post my work on the “Portfolio” section on the web?

A) To post your work on our “Portfolio” section, you can click here to access instructions on formatting your images and text. Then you can click here to print out a Portfolio form and mail it to the Website Coordinator at 14 Fairgrounds Road, Suite B, Hamilton, NJ 08619-3447 or fax it to 609 689 1061. For further help or questions regarding Portfolio, please email the Web Coordinator at portfolio@sculpture.org or call 609 689 1051 x 302.

Products

19) I would like to purchase a Sculpture T-shirt? How do I get one?

A) To purchase a Sculpture T-shirt, you can click here and fill out a form. Then, mail it to 14 Fairgrounds Road, Suite B, Hamilton, NJ 08619-3447 or fax it to 609 689 1061.

20) I would like to order a back issue of Sculpture Magazine. How do I get one?

A) You can click here to print a back issue order form and mail it with your payment to 14 Fairgrounds Road, Suite B, Hamilton, NJ 08619-3447 or fax it to 609 689 1061. To check for availability of back issues, please email membership@sculpture.org.

21) What other products are available?

A) Check out our online ISC store to see what products are available.

Events

22) How do I receive invites to conferences and events?

A) For information on conferences and events, you can contact our ISC Conference & Special Event Coordinator at events@sculpture.org.

23) Can I pay at the door for events and conferences?

A) Our events and conferences are based on space availability. Before planning to travel to the event, please confirm with our ISC Conference & Special Event Coordinator at events@sculpture.org.